How the Improvement Service is digitising public services with Yoti

“Yoti ticks all the boxes when it comes to delivering digital public services. Their app is easy to use and equips citizens with a secure way of proving who they are to gain access to the services that they’re eligible for.”

Andrew Campbell
Programme Manager of Digital Public Services at the Improvement Service

The Improvement Service is Scotland’s leading organisation for local government improvement. Its myaccount portal gives citizens secure online access to public services.

We helped them:

Streamline the online onboarding journey for new users.
Provide identity verification at the point of registration.
Strengthen account security with two-factor biometric authentication.

Read the case study

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How the Government of Jersey delivers online services with Digital ID

“A secure digital ID system is fundamental to providing integrated, online services and supporting the modernisation of Jersey’s public sector. Yoti’s technology will enable islanders to prove who they are so they can safely access government services online.” Senator Gorst Former Chief Minister of Jersey Jersey’s 108,000 residents can now securely access a broad range of government services online using Yoti Digital ID. We helped them: Let citizens verify their identity online and access government services from home. Provide residents with secure two-factor authentication for safe account access. Enable citizens to complete and submit their tax returns

Girl buying cinema tickets and showing her status as an over 15 with her Yoti ID

How Cineworld is modernising its age-checks

“With an increase in recent years in the number of films classified at ‘15’ but with a broader youth appeal, the issue of proving age is getting increasingly challenging. The introduction of digital ID is a trusted and robust way of checking ID and will support our staff, who are often on the frontline of any resulting customer frustration.” Kelly Drew Operations Director, Cineworld Cineworld is a leading UK multiplex cinema chain. We helped them: Let customers use a free, reusable digital ID to prove their age for any film. Reduce friction and aggression towards frontline staff

Prove your age for alcohol purchases with Digital ID on the Isle of Man

Residents of the Isle of Man can now use Yoti ID, Post Office EasyID or Lloyds Bank Smart ID to prove their age when purchasing alcohol across pubs, clubs and off-licences. For venues and retailers, this delivers a consistent, digital age-verification process that reduces reliance on physical ID, lowers the risk of ID fraud and supports staff at the point of sale. The solution is privacy-preserving and secure, sharing only the age confirmation required for compliance. How digital age checks work in practice: Customers open their chosen Digital ID app and access their age card. Only the required age